Patient Participation Group

PPG Action Plan and Survey Results

Click here for PPG Action Plan

Click here for Survey results

PPG Meeting Minutes

Click here for PPG meeting minutes 16-03-2012

Click here for PPG meeting minutes 02-03-2012

PPG Reports

Patient Participation Group Report

Dear Patient

The Practice is keen to set up a Patient Group and we would like to invite you to become a member of this group. We would like to hear your views on what works, what doesn’t and what improvements you would like to see at the Practice.

• We are looking to involve as many patients in the group as possible, on a voluntary basis, so that we can shape and develop the services that we deliver to you, to make sure we offer you the services that you would expect and require. Your contribution would be valued and appreciated in helping us to help you, so we can give you the best quality health care. If you feel we do things well, we would like to know, so we can continue the good work!

What is involved?

Suggestions and Ideas
We would like to hear your views and ideas on what you would like to see from the surgery, so we can identify areas for improvement and influence the development of the local health services. We will gather this information by inviting you to participate in simple on-line surveys up to four times a year.

Your opinion
Occasionally we may contact you for your opinion on certain proposed changes.

Meetings
Members of the group will be invited to attend the Patient Group, perhaps twice a year, to discuss the focus of any changes to be made and the outcomes.

Reporting Back
We will publish on our website a report of the Patient Group activity and subsequent achievements.

Finally – if you would like to become a member of the Patient Group, please complete the form and return it to us. DOWNLOAD FORM HERE or fill it in online below:

Personal Details Name: Date of Birth: E-mail: Address: Date of Application:     Your help in completing the following would be appreciated, so that we can make sure all our groups of patients are represented as far as possible Are you? Male Female Age Group Under 16 years 55-64 years 17-24 years 65-74 years 25-34 years 75-84 years 35-44 years over 84 years 45-54 years     Ethnic Origin - I would describe my ethnic origin as follows: (please tick as appropriate) White Mixed Other British White & Asian Chinese Irish White & Black African Other ethnic group Other Black background White & Black Caribbean     Other mixed background         Black or Black British Asian or Asian British   African Bangladeshi I do not wish to disclose Caribbean Indian   Other Black background Pakistani     Other Asian background   How would you describe how often you come to the Practice? Regularly Occasionally Very rarely   To get us started - Ideas/Suggestions/Comments

Please note:
• No medical information or questions will be responded to.
• Individual complaints cannot be dealt with through the Patient Group. Complaints should be addressed to the Practice Manager. Copies of our complaints procedure can be requested from the practice.

Please be assured that your contact details will be kept safely and securely, and not shared with anyone else.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.